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FAQ - Frequently Asked Questions about Your Order


Dear Customer,

We have recently been informed that due to the ongoing COVID-19 pandemic that we are experiencing shipping delays as the virus has impacted our shipping services as well as our supplier. Furthermore, all international airshipping capacity has been negatively affected, the result of this is that there isn't as much space to ship the usual demand of items at the volume of pre-pandemic levels. Our usual delivery time is 4-7 days, but it has now been extended to 5-15 days. So, if you have not yet received your item, you may have to wait a little longer than usual for your delivery to be completed.

At Posture QuickFix we completely value our loyal customers, so consequently, we are fully committed to ensuring that all of our customers will receive their orders in a timely fashion during this difficult time. Unfortunately, due to the exceptional circumstances we cannot process refunds at the moment, so we encourage you to wait a little longer if your order has been affected by COVID-19. The Posture QuickFix team are working incredibly hard to ensure all orders are delivered within the new timeframe.

We offer our most sincere apologies for the inconvenience, unfortunately however, the effects of the unprecedented situation are out of our control. We hope you understand.

You can continue to track your order on our website with our ‘Track Your Order’ page or if you are from the US; on the USPS website here.

Currently, orders are being dispatched on time. Stay up-to-date by following us on our Instagram and keeping an eye out from '[email protected]' for tracking emails.

Please note for US customers:

Your item is being shipped via international airshipping and is on its way to the destined USPS facility. However, due the nature of USPS tracking numbers, USPS can only update the tracking number once they receive it.

Because of the mentioned capcity issues, this is taking a while longer than expected, which is why your tracking number may not have been updated yet. Due to this, we encourage you to wait for the extended shipping time to elapse.

We apologise once again and we thank you for your understanding at this time.

Your patience is much appreciated.

Kind Regards,

Posture QuickFix team

If you received an automated message reply from our customer service email and need to contact us for an answer, please reply to that automated email. Do not create a new message as you will just receive another automated email and we will not see your question.

Q) I PAID FOR 24 HOUR DELIVERY, WHY DIDN’T I RECEIVE IT ON THE NEXT DAY?

Unfortunately we do not offer next day delivery. You may have misunderstood our priority shipping option which places your order above existing orders to skip the processing queue. This means your order gets processed quicker which can save up to 24 hours.

We always make sure our priority processing orders are processed straight away and we can assure you that you have benefited from this service if you selected the option and you should receive your order a little earlier than usual. 

Q) WHY IS MY ORDER TAKING SO LONG TO ARRIVE?

We can only apologise for the long delivery time. It usually does not take long, but there are many issues that are out of our control that have arisen due to COVID-19.

We processed your order as soon as we possibly could, from there it is in the hands of the courier and there are many factors that may have an impact on the delivery time, especially during this current pandemic situation. 

Your package should still arrive, it just might take a little longer than usual. We are very sorry for the wait.

Q) CAN I HAVE A REFUND?

Our store policy states that we can only refund a product if you have received the wrong item, it is damaged before use, or it has not been delivered within 30 days. You can find this information here: 

posture-quickfix.com/pages/refunds-cancellations

You can contact us if you do qualify for a refund, however, please note:

We need clear visual evidence to fulfill any refunds.

Q) CAN I CANCEL MY ORDER?

We can only cancel orders for particular circumstances. If your order has been already shipped then we cannot cancel your order. 

You can find out more information on cancellations here: 

https://posture-quickfix.com/pages/refunds-cancellations

Q) I PUT IN THE WRONG ADDRESS DETAILS, CAN I CHANGE THEM?

Please get in touch with our customer service email as soon as you can because we cannot change your information after it is processed and shipped.

You will need to give us your order number and the updated information.

Q) I CHOSE THE WRONG SIZE, CAN I CHANGE IT?

Please get in touch with our customer service email as soon as you can because we cannot change your information after it is processed and shipped.

You will need to give us your order number and the new size you want.

Q) MY ITEM IS TOO SMALL/LARGE, WHAT CAN I DO?

Sometimes customers put it on wrong resulting in them thinking they have the wrong size and as soon as they watch the following video, they find out that it is actually the correct size for them.

Can you first please watch this instructional video that we have linked below to make sure it doesn’t fit:

posture-quickfix.com/pages/how-to-wear

Please contact our customer service email if it is still too small/large after following these instructions.

Q) WHY HAVEN’T I RECEIVED A CONFIRMATION EMAIL?

Sorry about this, there must have been an error as we automatically send an email or SMS text message to all customers confirming their order.

Could you please first check your junk/spam folder if it has been sent there?

After checking this and you have not received a notification confirming your order, you may have entered an incorrect email while making your order.

If you require a receipt/confirmation email, then please contact our customer service email with your order number and the code ‘NO-RECEIPT’. We will then resend your confirmation email/SMS text message, or will send the notification to the email you have contacted us with. 

Q) WHY ISN'T MY TRACKING NUMBER WORKING?/HOW DO I USE MY TRACKING NUMBER?

You can track your order with your unique tracking number on our 'Track your order' page here:

posture-quickfix.com/pages/track-your-order

If it is not working then you either have the wrong carrier selected, your tracking number has not been activated yet, there has been an error, or you have been given the wrong tracking number.

Please bear that your order is still on the way even if your tracking number is not working. 

Q) WHY IS MY USPS TRACKING NUMBER STUCK AT 'LABEL CREATED'?

Your item is being shipped via international airshipping and is on its way to the destined USPS facility. However, due the nature of USPS tracking numbers, USPS can only update the tracking number once they receive it.

Because of the mentioned capcity issues created by COVID-19, this is taking a while longer than expected, which is why your tracking number may not have been updated yet. Due to this, we encourage you to wait for the extended shipping time to elapse. We apologise for the inconvenience.